We understand the most important asset for a business is its customers. So whether you're trying to win them, or take care of them, we put our best foot forward to make your Brand stand out.
Most of our employees lived in the US for some years before joining our Company. Becoming, not only bilingual, but biculural as well. Which is a huge factor when it comes to meeting customers' expectations.
Being just 3 hours away from the Arizona-Sonora border, and having dozens of schools with bilingual educational systems, make Hermosillo the home of highly talented, educated English speakers.
It's well known that customers are the most important asset of a business.We embrace this into our culture and perform by it in every single interaction. Making it clear for your customers that home is where you're treated like family.
Whether you're doing DR sales, cold calling, account follow up, we will build a talented team for you, with amazing communication skills and unique reporting and analysis abilities.
From email support based on tickets, to social media community management, your customers are well taken care of, and all of their questions will find their answers.
If you prefer to run you own sales, but need a hand in generating quality leads that are genuinely interested in your products, well we can do that too!You'll receive a clean database of hot, qualified leads, ready for you to call and close.
First-call resolution and empathy skills are only two of the most important things our trainers focus on, when building tech support teams. Our agents specialize in turning a bad experience into a memorable one, that your customers can tell their friends about.
Translations, transcription, interpretation; you name it. As a bicultural contact center, we'll find a way for you. All our team members are 100% bilingual. Most of them come from living in the States, so we have adopted both cultures in one effective, collaborative family.
